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FAQs: General

FAQs About Mesa Springs

Will my family and friends be able to visit me?

Yes, we recognize the importance of family/friends to the healing process and encourage telephone calls and visitation. Designated times for calls and visitation will be provided during the admission process. You can also visit our Visiting Hours page to see current available times.

What is the difference between inpatient, partial hospitalization, and intensive outpatient services?

Inpatient is a short-term, 24-hour intensive treatment program provided in a safe and secure hospital setting. It includes 24-hour nursing care and daily provider visits not available on an outpatient basis.

Partial hospitalization is a short-term, high-intensity, therapeutic, and recovery-focused program.

Intensive outpatient is a high-intensity, therapeutic, and recovery-focused program that typically meets in a group environment.

How long does treatment last?

Our care is individualized to each patient. The length of your program will be determined based upon your treatment needs and goals that are identified between you, your assigned provider, and the treatment team.

How can I find out how much my insurance will cover?

We have a trained financial counselor to walk you through what insurance will or will not cover and what other options are available for you. You are welcome to call us at 817-292-4600 at any time with questions.

Do you have laundry facilities?

Yes, we provide washers, dryers and detergent at no cost.

Can I smoke?

There are four outside breaks throughout the day. Patients with outdoor privileges are welcome to smoke during these breaks. Patients must provide their own cigarettes. Accessibility to outside breaks will be determined by your psychiatrist, therapist, and nursing staff.

Can I make/receive phone calls?

We encourage ongoing communication with loved ones and significant others. We have designated times on the daily schedule for phone calls. The times are designed so you are able to focus on your treatment and not to be distracted during scheduled treatment times. Exceptions to the phone schedule can be made for urgent situations.

Incoming patient phone calls will be accepted as long as it is not during a scheduled group or activity. Outgoing phone calls are to be made during personal time and are limited to 10 minutes in length.